General terms and conditions

The following terms and conditions govern the contract between the tenant and Anstatthotel.ch GmbH, Baarerstr. 112, 6300 Zug, Switzerland.

1. Subject matter of the contract
The terms and conditions present govern the legal relationship between the customer and «Anstatthotel» as lessor of apartments and flats.
If «Anstatthotel» acts as a broker for touristic offers of third parties (houses, flats, flights, ferries, cars, etc.) the general terms and conditions of the latter apply.

2. Conclusion of contract
Please read our general terms and conditions carefully so that you are informed about your and our rights and obligations. With your registration these conditions become the basis of the rental agreement agreed between you and the administrator/lessor.

3. Payment
In order for the booking to become legally binding, payment must be made within 10 days. Late payments or non-payment is considered as withdrawal and entitles to lease the object to other parties. Credit card payments will be debited immediately upon booking. As soon as the credit note has arrived, you will be informed about the key code via e-mail or SMS in good time before your arrival.

4. Liability
We are not liable for any influence of force majeure on the rented property, such as strikes, wars, earthquakes, customary power and water outages, storms. If the use of the rental property is not possible due to force majeure and no replacement property can be procured, liability shall be limited to a maximum of the agreed balance payment.

5. Obligation to cooperate
The tenant is requested to check the inventory of the rented property upon arrival and to report any defects to the owner/manager within 24 hours so that remedial action can be taken. All other complaints about the rental object also have to be reported to the owner/manager immediately. Subsequent complaints will not be considered. The tenant must treat the accommodation and the inventory with care and is obliged to report all damage caused by him during his stay to the owner/manager and compensate them. Smoking is strictly prohibited throughout the house.

6. Occupancy
The rented property shall only be occupied by the intended number of persons (Children and infants included). Additional persons may be refused by the manager or billed separately.

7. Withdrawal – rebooking
The withdrawal by the applicant must be made in writing.
The date of receipt is decisive.
The following withdrawal fees will be charged from the rental price:
» up to 31 days before the start of the rental period: 0%.
» less than 30 days before the start of the rental period: 100%.

In consultation it is possible to provide a replacement tenant with the same rental conditions.
The processing fee for a rebooking or a cancellation is CHF 100,00.
We recommend that you have cancellation protection insurance.

8. Price changes
“Anstatthotel” reserves the right to adjust prices accordingly in the event of new, newly introduced or increased generally binding fees or charges, such as government-imposed price increases (e.g. VAT), changes in exchange rates, which were not known at the time of publication or booking to adjust prices accordingly in the event of new, newly introduced or increased generally binding fees or charges, such as government-imposed price increases (e.g. VAT), changes in exchange rates, which are not yet known at the time of publication or booking, etc. If the price increase exceeds 10%, the customer can withdraw from the contract free of charge within 5 days.

9. Miscellaneous
After payment of the invoice you will be informed of the key code. With this code you can move into the booked apartment no earlier than 4 p.m.
The apartment must be vacated no later than 10 a.m. on the day of departure in order to allow careful cleaning and inspection. Pets may only be brought in with the written consent of “Anstatthotel”.
Any extraordinary additional costs will be settled with the lessor or the key holder on the spot at the end of the stay and must be paid in cash.
Bookings that are less than 30 days in duration can only be paid in advance or by credit card. Bookings longer than 31 days can be paid in advance by bank standing order or quarterly or monthly. Other means of payment will only be accepted after prior agreement.
Exclusive place of jurisdiction is CH-6300 Zug
Swiss law is applicable. 05/14/2019/jh

Privacy policy valid from August 1, 2017

Privacy is very important to us:
When using and processing your data, we strictly adhere to the provisions of the Data Protection Act. Anstatthotel requires your personal data for business processing. This data is stored and treated confidentially and in good faith.

 

Our commitment to data protection:
We regard customers as our partners. This partnership is also reflected in the way we handle your personal data. For Anstatthotel it goes without saying to work with their customers when it comes to protecting their privacy. We only collect the data we need to make it easier for you to book and stay at our hotel. This way we can serve you better and it helps us to improve our service continuously. We strive to ensure the protection and processing of personal data in accordance with the law. We collect personal data in order to offer you a better service, such as optimizing our offers, focusing on customer needs and personalizing customer communication.
How long we keep your personal data:
We will retain your personal information for as long as we deem necessary or appropriate to comply with applicable laws or as long as it is necessary for the purposes for which it was collected. We delete your personal data as soon as it is no longer needed and in any case after the statutory retention period has ended.

 

To whom we disclose your personal data:
Within the company, employees only have access to your personal data if this is necessary for performing their duties. We may disclose your personal data if we believe it is necessary to do so in order to comply with applicable laws and regulations, in legal proceedings, at the request of the competent courts and authorities or as a result of other legal obligations, in order to protect and defend our rights or property. Under no circumstances will we sell your personal data to third parties.

How we protect your personal data:
We have appropriate technical and organizational measures in place to protect the confidentiality and security of your personal data. We protect your personal data against unauthorized persons or accidental destruction, accidental loss, technical errors, counterfeiting, theft or unlawful use as well as against unauthorized alteration, copying, access or other unauthorized processing. However, you should be aware that the transmission of information via the Internet and other electronic means involves certain security risks and that we cannot guarantee the security of any information transmitted to us in this way.

How you can access your personal data:
You have the right at any time to request information about your personal data processed by us, to correct, supplement, object to the processing of your personal data or to request the deletion of your personal data.

How you can contact us:
If you wish to obtain information about your personal data, if you wish to inform us of an update, if you wish to request the deletion of your personal data or if you have any questions regarding the processing of your personal data or this privacy policy, please contact us as follows:
Anstatthotel.ch GmbH, Baarerstr. 112, CH-6300 Zug; e-mail: mail@anstatthotel.ch

How we update this privacy policy:
We may update, amend, supplement or otherwise revise this Privacy Policy from time to time at our sole discretion and without prior notice so that the personal information you have previously provided may be processed by us in a substantially different manner. We encourage you to check periodically to see if our Privacy Policy has been updated.

14.05.2019

 

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